Avoid The Riff-Raff: The Questions You Must Ask Before You Hire A Towing Company
Sometimes you do not have the luxury of vetting your towing company. Sometimes you need to call someone in a pinch(like if you have been in an accident or something else).
In those instances, sometimes beggars cannot be choosers. However, you can avoid those times by properly vetting your towing company before you use them. Properly vetting your towing company before you use them will ensure you do not get scammed in those “here’s a for instance” moment.
The Five Questions You Have To Ask
1) What kinds of tow trucks does the company use? Keep in mind, that there are four types: the flatbed, the integrated tow truck, the hook and chain, and the wheel lift tow truck.
Find out which ones your company is going to use or if they use all of them. Different occasions call for different trucks. That is why you need to know which one they will use based on your situation.
Say, for example, you have an all-wheel or 4×4 drive vehicle. You will require a flatbed. You will need an integrated tow truck for something much larger(like a school bus to tractor-trailer).
2) What kind of training does your staff have? I know that sounds obvious and repetitive, but you need to know. You need a company that trains properly or hires people who have had the proper training. The last thing you want is for your vehicle to be damaged on the way.
3) How long will it take to get to the location? The last thing you want is to be stranded for hours, only to find that it will take another few hours for them to get there. Then, it will take another few hours to get your vehicle taken care of. Your whole day is shot.
Most credible companies should only take a half-hour to an hour to get to you. I have had an experience where it took them several hours to arrive. You do not want that. That shows that the company places more value on themselves and not you.
4) What about safety measures? Do you have any? Do you just wing it when you come out? You want the company to have safety measures in place. Sometimes criminals and other hacks take advantage of you when you are “indisposed”.
You need to know how to identify the company when they come. That way you will know it is them and not someone else.
5) How do they accept payment? That is one question that some forget to ask. They just assume that any payment will be accepted and that is not true. The last thing you want is for you to have a credit card ready when all they accept is cash. It happens, so don’t laugh.
You can always ask a friend or family member to make the payment for you in an emergency. Ask your friend or family member and the company first. You do not want to be stranded on the side of the road without any way to pay. The towing company might not be able to negotiate.